Shipping policy

All Orders with free shipping?

Yes, we provide free shipping for standard ground service by UPS, FEDEX.

Our average ETA is currently 14 business days, however, shipping carriers are experiencing capacity issues from extremely high demand, in some cases deliveries may be delayed. We deal with the orders in our working hours: Mon - Fri: 7 AM - 10 PM ET, whenever we get your order and send you the estimated date via email. 

Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays on delivery times and tracking updates. Sometimes, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.

Can I track my purchase?

Yes, you will receive an email with shipping information after we ship out, you will get the tracking number there.

To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.

Can you ship to my address?

We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.

If you can finish payment on the page, then it means your address is in our delivery area. 

Can you deliver my order to PO Box?

We only deliver to verified physical addresses. We do not deliver to PO Boxes.

How about import tax/vat if you ship from other country?

Every country has a different policy on the tax, we will prepay the tax if your country allows or require the seller to pay it, the tax would be included in the selling price.

However, if your country require the receiver to pay, then you need pay for it when the product is imported on your own.

By using and purchasing through the so, you consent to our shipping and return policy.